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Motion Motion Fluid Power Motion Automation

Learn About Motion

We' re committed to delivering an unmatched service experience that recognizes your loyalty and prepares you for a successful transition to Motion. Below, you' ll find a few exciting things to look forward to as we join our teams together, how to start shopping with Motion, and answers to questions you may have.

Here are a few exciting things to look forward to:

SUPERIOR CUSTOMER SERVICE

Our employees reflect our company' s values: fair, ethical, inclusive, and invested. We make sure customers receive the parts they need, when they need them.

VALUE-ADDED SERVICES

From automation to inventory management to parts repair and fabrication, Motion Industries' many services are key to keeping our customers' sites running at maximum efficiency. Our employees use their deep knowledge to bring the right solution to every application, no matter how challenging.

$750+MILLION INVENTORY

Our customers have instant access to more than 10.4 million unique MRO/OEM parts through our vast distribution network, sourced from a global manufacturing base. Our broad and deep inventories offer known, quality brands.

LOCAL SERVICE

Motion North America has over 700 locations, including 25 distribution centers, and Mi Asia Pacific has nearly 150 locations, including eight distribution centers in Australasia.

24-hour Support, 365 Days of the Year
Industry 4.0 Manufacturing Solutions
Predictive Performance Capabilities

Multilingual Customer Service Support
45 Repair and Service Centers
Online Request a Quote Submission

More Than 10 Million Items
Pay Invoices Online Through ACH
Save Time With Order Templates

FAQs

Do I have to register on Motion.com?

To take full advantage of the Motion.com site, we strongly recommend you register online using your Motion account information (we will provide it to you here once your move is complete). By registering, you will see contract pricing, view order history, use your own part numbers and more.

Will I be serviced by my current branch?

Your current Kaman Industrial Technologies (KIT) branch is merging with a nearby Motion branch. In many cases, you will work with the same Account Manager as before. Your Account Manager will reach out to your organization prior to the move to review any changes and to answer any questions you may have.

Will my account number change?

Once your account has been moved to Motion, you will receive a new account number. We will provide your new account number here once your move is complete.

Will my past orders and purchasing history be maintained?

Rest assured, your past order and purchasing history will be maintained with the move and will be available to view on Motion.com.

Will my Account Manager and customer service team change?

The goal is to provide you with the best possible service once the move is complete. In many cases, your Kaman Industrial Technologies (KIT) team will continue to service your account, but this may not always be the case. Your current team will reach out to you prior to the move to provide the specifics.

I have an outstanding invoice; where should I pay it?

All open orders and any outstanding invoices prior to your account migration will be fulfilled and processed through KIT. Your Account Manager can assist you with any questions.

Will my purchasing terms change?

Purchasing and Sales Terms & Conditions will transition to those of Motion.com. Please work with your Account Manager to review any changes.

How will my open Quotes be handled?

Any open Quotes will be moved over to your new Motion.com account.

Will my contracted pricing be displayed on Motion' s website?

Once you register on Motion.com and connect to your new account, you will see your specific pricing. Please meet with your account manager to review your contract pricing details.

Will my custom part numbers be transferred to my new account?

Your custom part numbers can be added to your Motion account, but they will not move automatically. Please work with your Account Manager, who will be happy to add your custom part numbers to Motion.com.

We are currently ordering through our procurement system on your website. What will change?

Our goal is to work closely with all customers to assure a smooth transition, which includes any integrations or punchout functionality.

I have an open order due to a backordered item(s). What will happen to my order?

Currently, all open orders will be serviced and fulfilled through Kaman Industrial Technologies (KIT). If you have any questions, please contact your Account Manager.

Get Help When You Need It

We' re committed to having your back every step of the way— with clarity, transparency and dedicated customer care. If you have further questions about our merger and how it impacts you or your company, please reach out to us.